SERVICE INFO
Service and repairs are from:
Hearing Service Center
5860 Citrus Blvd.
Suite D Box 144
River Ridge, LA 70123

This is NOT an address for returns for credit.

WHAT DO I DO WHEN THERE'S A PROBLEM?

For any problems that may occur within the initial six-months, send your hearing aid and your check for $22.99 to the above address. No payment is required within the first 45 days of ownership. Out-of-warranty replacements or repairs are $109.95.

The e-mail address for service or repair is:

service@readywearexpress.com

504-729-6185

Warranty Information

The extended warranty purchase information is provided in the packet of information that comes with your hearing aid. The product is guaranteed for an initial six months during which it will be replaced or repaired at no charge except for the service handling processing charge. The current charge for this service is $22.99. There is no processing charge if the problem occurs within the first 45 days of ownership. Free replacement is within the first 45 days.

The conditions are the same for the extended Platinum Lifetime Warranty which adds an additional ONE-YEAR to the original six-month warranty.

In addition, this warranty can be renewed for as long as you own the hearing aid. Almost all other hearing aids, including the most expensive brands, offer a warranty with the sale with no extensions available. Their service also will always cost from $100 to about $450. With other brands, you will return the aid to your local dealer who will ship it back to the manufacturer. When it is returned to the dealer for you to pick it up four to six weeks later, the dealer will add his repair markup to what he was charged for the repair by the manufacturer. It just easy to see that NaturEar has a superior warranty and repair system.

This extended warranty can be purchased by sending a copy of your invoice and your check for $69.95 per hearing aid to:
Hearing Service Center
5860 Citrus Blvd.
Suite D Box 144
River Ridge, LA 70123



The warranties cover normal wear and tear and product failures. They DO NOT cover loss of instruments being shipped to us for repair.

A hearing aid warranty is more than just protection. It is an absolute necessity, because almost all hearing aids fail at sometime for some people, no matter what the price. Here's why. The human ear is a living sensory organ. A hearing aid placed inside the ear heats up to a temperature of 98.6 degrees. This takes place in a warm, moist atmosphere. Those are about the worst possible conditions for the longevity of anything electronic.

But there's more. Add to these conditions the presence of wax and wax humidity. Anyone lucky enough to not have an over-abundance of wax will have happier, more trouble-free hearing aids. However, it's more than just wax that clogs the tips of hearing instruments that causes problems. Some ears are an actual rain forest of wax. A 98.6 degree environment closed in by a hearing aid in which the ear canal becomes an atmosphere of microscopic wax humidity. In this ear atmosphere, it's been found that wax humidity is so fine that it actually travels into the hearing aid wiring within the insulation of the wires into the otherwise inaccessible areas of the hearing aid.

No wonder there can be problems, and thus the necessity of an extended warranty. The NaturEar Platinum extended warranty is, as for as we know, the very best in the hearing aid industry.